Refund & Cancellation Policy

You may request a full refund within 3 calendar days of enrollment, provided BOTH of the following are true:

You have accessed no more than 5% of the program's content, and

You have not downloaded any of the course materials we provide (the syllabus or the study/learning material).

When both conditions are met, we refund the full amount to your original payment method, typically within 3 business days of approving the request.

Your enrollment becomes non-refundable as soon as any of these happens:

You download any provided course material — the syllabus or the learning/study material. We make these available up front, before any video, so you can evaluate the program before committing. Because they are proprietary learning materials we developed and they contain the core knowledge of the program, downloading them means you have received that value, and the enrollment is no longer refundable.

You access more than 5% of the program's content.

The 3-calendar-day cancellation window passes.

Our learning platform records how much of a program you have accessed and whether you have downloaded its materials. You can see your progress at any time in your dashboard, and we show a clear notice before you download materials so you know it will affect your refund eligibility.

Once a certification or final exam attempt has been started, that attempt is non-refundable. Issued certificates are non-refundable.

The same 3-day / 5% / no-downloads rule above applies to bootcamp seats. In addition, if your cohort has not yet started you may request a one-time transfer to a future cohort instead of a refund, subject to availability.

Refundable in full if cancelled at least 24 hours before the scheduled session. Non-refundable once the session has been delivered or for no-shows. Rescheduling is available with 24 hours' notice.

If you paid in instalments and qualify for a refund under this policy, we refund the amounts paid to date and cancel any remaining instalments. If you do not qualify, the remaining instalments remain due.

Please contact us before disputing a charge with your bank — most issues are resolved quickly. See our Chargeback Policy. Filing a chargeback without contacting us first may result in suspension of account access while the dispute is reviewed.

Contact us through our Contact page with your account email and order details. Your statutory rights, where they apply, are not affected by this policy.